Facebook Chatbot is the hottest new craze and with very good reason. Facebook Messenger Bots is changing the marketing landscape right now everywhere. They revolutionized the online marketing game completely. And they wield tremendous power for whatever industry you're in.
Facebook Messenger Bot, otherwise known as MBox, is the hottest tool for customer service representatives. What it does is combine customer service, messaging, and social media all into one integrated platform. For example, a customer service representative could use the bot to post a quick update on the latest situation for a product or service. They can also chat with a potential client on Messenger and easily push forward sales leads and inquiries.
A lot of companies like to use their Messenger Bot in order to provide good customer support. MBox helps them connect directly with customers who are probably using Facebook Messenger to communicate with their primary company. A message posted on Messenger will reach the maximum number of people using this instant messaging tool. They will be able to interact with the company without ever leaving the comfort of their home. It doesn't matter if they're on vacation or at work. With a simple message posted on Messenger Bot, people using this instant messaging tool can interact with the company on a personal level.
Another huge use of the new generation of Messenger Bot is in marketing. Marketers can use this bot to automatically post the newest news items, tips, and tricks straight into the inbox of Facebook users. The news feeds from Messenger Bot are very detailed. If a marketer wants to share a deep insight with their audience, then they can do that within a minute of publishing. In fact, marketers say that their Messenger Bot posts have a higher response rate than the average SMS message.
The popularity of these types of applications is expected to grow greatly in the future. As more people use Facebook on a regular basis, businesses will need to create Facebook apps specific to Messenger Bot and other chat bots. Fortunately, Facebook has already made a few changes to its chat application. The latest is that Facebook has finally added a group feature to its main app, which allows groups of Facebook users to chat with each other without having to go to each other's pages.
Group chat Bots will give Facebook users the ability to stay connected with their groups without having to leave their homes. This saves time for busy professionals and other busy individuals who don't have time to go to their computers in order to chat with their friends. Group chat bots also offer potential customers a way to get in touch with a business when they don't have the time to talk to someone in person. It gives potential customers a way to communicate with a business without wasting their precious time.
While Messenger Bot offers some great advantages to businesses, it is still relatively new. While this particular bot may not do as well as anticipated, it is far from being full proof. Users could always get an account with another bot or use their real names when chatting with customers. If Facebook can't monitor chat conversations anymore, it is likely that other companies will begin developing tools for messenger bots. Soon enough, we'll see all kinds of these programs on every website accessible to anyone with an Internet connection.
In the end, while Messenger Bot may not be quite as useful as it was during its launch, it is still a valuable addition to Facebook's services. However, it won't be able to replace customer service agents any time soon. Facebook Chatbot can still play an important role, especially in online marketing. As chatrooms improve, chat bots may become less of a hassle and more useful in helping customers get in touch with real people.
